WHEN
THE OFFICE BULLY IS A WOMAN
(CONTINUED) |
Contents:
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The politics of the workplace have
not ventured very far from the power
struggles of the playground. Women,
it seems, are packing their childhood
baggage and toting it to the office
along with their briefcases. Researchers
believe that from an early age girls
are socialized to be nice but they
tacitly understand that backstabbing,
malicious gossip and shunning are
highly effective ways to get what
they want and to assert their place
in the social hierarchy. “Women
have to let go of some of that childish
behaviour if they want to succeed
and be the winners at the office,”
says Gail Evans, a former CNN executive
and author of She Wins, You Win:
The Most Important Rule Every Businesswoman
Needs to Know.
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In her 40-year career, Evans never
worked for a woman. When she became
the first female executive vice-president
at CNN in 1987, she recognized that
she was a role model. She attributes
much of her own success to her willingness
to mentor other women climbing the
corporate ladder, something she notices
most women are not naturally inclined
to do. “What I see whenever
I look inside companies is that women
tend to view other women as being
the ultimate competition,” she
says. “Really successful women,
by and large, are pretty all-embracing
of both women and men, and we need
to look at those role models and pattern
ourselves after them and not after
the people who are operating the way
we did in high school.”
The way many North
American companies are run, however,
may foster bullying among women. Or
so say Penelope W. Brunner and Melinda
Costello, two U.S. management experts
who study women at work. They are
the authors of a paper called “When
the Wrong Woman Wins: Building Bullies
and Perpetuating Patriarchy.”
Costello, an associate professor of
marketing and management at Siena
College in Loudonville, N.Y., says:
“So often when we look at the
background of the woman who is identified
as the bully, she is not the most
qualified person for that position
… and so she feels very grateful
to have that job.” As a result,
these women feel threatened and keep
other women in lower positions, effectively
doing the dirty work for the men in
the organization, she adds. “It
maintains the status quo,” says
Brunner, a former associate professor
of marketing at the University of
North Carolina at Asheville, now teaching
in Armenia.
Checking
Your Behaviour
at Work from
“Tips
for the Team”
in She
Wins, You Win
by Gail Evans |
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It would seem that not much has changed
since Brunner and Costello started
their own corporate careers in the
1970s, when ambitious women acquired
the “power look” of men—short
haircuts and big-shouldered suits—and
acted as tough as nails in order to
be taken seriously by male executives.
Thirty years later, women are still
missing the boat on healthy female
power. “Why,” asks Costello,
“are we hearing in our classes
from both male and female students
that they don’t want to work
for older female bosses?” Sadly,
women are creating their own glass
ceiling by their behaviour. “A
[woman] would never want to be called
a bully or never want someone to hold
up that mirror that says this might
be abusive behaviour, because, gosh,
we’re not supposed to be abusers,
we are supposed to be nice people.
So the real difference is in how hidden
this is,” says Costello.
“It’s
management by fear. It’s not
only accepted, it’s preferred,
but it’s an outdated view,”
says Bernardi. Even so, she has found
it difficult to convince companies
that workplace bullying is a credible
issue. “It’s like sexual
harassment used to be seen. We’re
not quite there yet in terms of understanding
the issue. There’s a fear that
there will be an increase in the number
of complaints if it’s talked
about, and will just open a can of
worms.”
But bullying costs:
employers in terms of high employee
turnover, absenteeism, low productivity
and disability payments. Yet employers
still don’t feel compelled to
address the problem. Other than in
Quebec, which amended its Labour Code
last year to make psychological harassment
a punishable offence, there is no
legislation in Canada that specifically
covers bullying.
It also costs bullies.
Leaders—progressive leaders
who create winning teams aren’t
bullies. “People really don’t
want to deal with someone who’s
going to push them around and constantly
keep them on guard,” says Debra
Pepler, a psychologist at Toronto’s
York University and a leading researcher
in the burgeoning field of childhood
bullying. “We don’t serve
young people well if we fail to intervene
to redirect that leadership potential
into more positive forms.” As
young girls become professional women,
the stakes become that much higher
because, instead of losing their place
in the “cool” group, their
careers may be on the line.
When she encounters
female bullies, Bernardi is reminded
of TV’s Murphy Brown, who mowed
through assistants on a daily basis
with impunity. The all-too-true stereotype
is even mirrored in the manufactured
world of reality television. Donald
Trump’s choice on the season
finale of The Apprentice came down
to a software executive and Westpoint
graduate who was seen as lacklustre
but consistent in stepping up to the
plate, and a brash female lawyer with
Ivy League credentials, slagged off
by her competitors as an abrasive
“fembot.” The decision
came right down to the wire. Trump
executive Carolyn Kepcher strongly
advised hiring the man. Nagged by
doubts about his leadership ability,
Trump hired him anyway. Chalk another
one up for the status quo. 
Lynn
Glazier directed the National Film
Board of Canada documentary It’s
a Girl’s World that
explores how girls use their power
to hurt one another, and produced
a companion three-hour
radio documentary series on social
bullying among girls and women for
CBC’s Ideas.
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