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Openswan:
Support
Xelerance
has realized that many companies are not willing to
use Open Source products because of the apparent lack
of commercial support. As such, we are pleased to offer
commercial 3rd level support for Openswan.
Support
is availble via 2 levels:
1. Openswan Notification System (ONS)
ONS is targeted to both vendors, integrators and enterprise
end users who do not have time to actively follow development
of Openswan, and would rather have critical information
forwarded to them based on their product/deployment
needs.
When
critical bugs, patches and new versions are released,
ONS will notify customers if the alert applies to their
implementations. This is done via profiles (version
+ feature use information), so information is custom
tailored to the customers registered configuration profile.
2. Quarterly/Annual
Support Contract
For anyone using/integrating/reselling Openswan systems,
a support contract guarantees piece of mind. All prices
in US Dollars.
Basic
Support
- Includes
ONS w/3 profiles
- Up
to 4 hours / per month, with ability to carry forward
unused time 1 month (provided subscription is continued)
- Incidents
are limited to installation/configuration/interop/bugs,
on profiles registered with ONS
- Response
within 1 business day
- All
correspondance via e-mail, to the designated customer
representative
- $750/month,
or $2,000/quarter, or $7,500/year
Enterprise
Support
- Includes
ONS w/9 profiles
- Up
to 16 hours / per month, with ability to carry forward
unused time 1 month (provided subscription is continued)
- Incidents
are limited to supported features + profiles registered
via ONS
- Response
within 4 business hours
- All
correspondance via e-mail, to the designated customer
representative
- $6,000/quarter,
or $20,000/year
If
none of our offerings meet your requirements, please
contact us at support@xelerance.com
and we can custom tailor a support solution for you.
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